Download the Complaint Investigation Process
Download this procedure template to assist your management team in investigating customer complaints. It is important to get a situation corrected, no matter who happens to be at fault. When you standardize the process of looking into a complaint, you add fairness and clarity to the process. Your team will have set expectations and can clearly explain what customers can expect. We suggest empowering employees to make reasonable decisions, where possible.
Download and Customize Word Template
This .dotx template for Microsoft Word is the perfect way to standardize your investigation process. The file will work on both new and older versions of the program. It can also be customized in less than 5 minutes to your business needs. After downloading the link, it will be live for 30 days and available for download once. Please do not share the actual file.
Standardized Investigation Procedures
Yes, complaints and different situations are unique. However, you almost always follow the same process, whether you know it or not. Documenting your processes and procedures will not only protect your business but improve it as well. Take a look at the Difficult Customer Procedure Template for more assistance.